Refund and Returns Policy
Effective Date: February 6, 2025
At LockAliTech, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure your satisfaction. Our goal is to make sure you are happy with your purchase, and we strive to provide an easy and transparent return process.
1. Returns Eligibility
To be eligible for a return, your item must meet the following criteria:
- Timeframe: The return request must be made within 30 days from the date of purchase.
- Condition: The product must be unused, in its original packaging, and in resellable condition. Any items that have been altered, damaged, or are missing parts are not eligible for a return.
- Proof of Purchase: A valid proof of purchase (receipt or order number) is required to process your return.
Exceptions: Some items, such as personalized products or products with hygiene seals that have been broken, may not be eligible for return. Please check product descriptions for return eligibility before purchasing.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@lockalitech.com or call (206) 555-0165 to request a return authorization.
- Return Authorization: Once we verify your return eligibility, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Shipping: Carefully package the item, ensuring it is protected from damage during transit. The item must be returned with the RMA number clearly marked on the outside of the package. You are responsible for return shipping costs unless the item is defective or we made an error in your order.
- Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return conditions. If the item meets the criteria, we will proceed with the refund or replacement.
3. Refunds
If your return is approved, we will issue a refund to your original payment method. Please note the following:
- Processing Time: Refunds are typically processed within 7-10 business days after we receive the returned item.
- Shipping Charges: Original shipping fees are non-refundable, unless the return is due to an error on our part or the item is defective.
- Partial Refunds: In some cases, a partial refund may be granted if the item is returned in used condition or missing parts.
4. Exchanges
If you would prefer an exchange for a different product, please let us know when contacting customer service. Exchanges are subject to availability, and if the new product has a higher value, you will be required to pay the price difference.
5. Defective or Damaged Items
If you receive a defective or damaged item, please notify us immediately upon receipt. We will offer a full refund, replacement, or credit, based on your preference. Please provide the following when contacting us:
- A description of the defect or damage
- Photos of the damaged item (if applicable)
- Your order number or proof of purchase
We will cover the return shipping costs for defective or damaged items.
6. Non-Returnable Items
Certain products may not be eligible for return. These include:
- Personalized Items: Custom or engraved products are not eligible for return unless defective or damaged.
- Hygiene Products: Products such as locks with built-in smart technology may not be returned if the packaging has been opened or the product has been used.
- Sale or Clearance Items: Items marked as final sale or clearance may not be eligible for return.
7. Contact Information
For questions, concerns, or further assistance regarding our refund and returns policy, please contact us:
Phone: (206) 555-0165
Email: info@lockalitech.com
Address: 1333 May Street, Springfield, Illinois, United States
Website: lockalitech.com
